THE FUTURE OF SMART HOTELS: INTEGRATING IOT AND AI FOR A SEAMLESS GUEST EXPERIENCE

Abstract

The hospitality industry is undergoing a significant transformation with the integration of the Internet of Things (IoT) and Artificial Intelligence (AI) to create smart hotel environments. These technologies are revolutionizing guest experiences by enabling personalization, automation, and real-time service delivery. IoT devices, such as smart thermostats, voice-controlled assistants, and connected lighting systems, enhance in-room comfort and efficiency. Simultaneously, AI-driven analytics and chatbots streamline customer service, optimize resource management, and anticipate guest needs. This paper explores the emerging trends, benefits, and challenges of implementing IoT and AI in the hotel sector, emphasizing how their synergy contributes to seamless, data-driven, and customer-centric hospitality experiences. The study also considers privacy concerns and the future outlook for smart hotel innovations.